Privacy & Policy
Welcome to FIVE STAR HOME FURNITURE LLC.(“FIVE STAR HOME FURNITURE LLC.”) offers products and services to you when you visit our store at www.fshfurniture.ae. When shopping at Five Star Home Furniture, whether the order is placed over the website, you agree to the following terms and conditions. Please read them carefully and contact us if you have any questions.
Payment will be acceptable oon following terms
1.Pay through Secure Netwok International payment gateway from website
2.Pay through Netwok International payment link via email
3.Pay through Postpay link through mobile message
4.Pay through Company bank account only(Transfer in sales person personal account will not acceptable)
5.Pay through cash but collect company receipt voucher (without receipt voucher company will not responsible for any claim)
All products sold are brand new, undamaged, and have never been used.
Five Star Home Furniture LLC. retains ownership of any products ordered until full payment has been received for such products. Five Star Home Furniture LLC. works closely with our vendors and customers in an effort to make 100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factors. Any questions or hesitations based on color or dimensions must be discussed before placing your order. Five Star Home Furniture LLC. will not be responsible for minor discrepancies from what was advertised. All product information is provided by us.
Five Star Home Furniture LLC. ships all orders via one of the following two delivery methods:
Self-Delivery: The majority of furniture offered for sale on Five Star Home Furniture LLC. falls into this category. Our trained furniture delivery specialists will schedule your delivery with you in advance. At the scheduled delivery appointment, the team will deliver your furniture inside your home, unpack it, assemble it in your room of choice, and remove all excess packaging materials. This superior level of service has been offered to all Five Star Home Furniture LLC. customers.
Courier Delivery: Some items are small for delivery. This generally applies to smaller items, such as artwork, nightstands, lamp etc. will ship via a 3rd party carrier service. These type of orders will be delivered and brought to your home (or building entrance). However, the customer is responsible for bringing the products into the home and assembling if it is necessary. If you have any questions about delivery process please call our trained specialists at 045480805
Certain areas that are inaccessible with our standard home delivery trucks, or locations which require alternative delivery methods (for example; if we need to deliver to an island which may only be accessed by boat) will require extra fees. However, in those instances, said fees will be reviewed with you prior to delivery.
If we cannot contact you to set up delivery for a period of 15 calendar days, and we have no record of you contacting us or the delivery agent, Five Star Home Furniture LLC. reserves the right to treat the order as a return and refund you according as per our return policy.
Deliveries that require our team to work in excessively tight conditions or to carry furniture beyond two flights of stairs may incur additional delivery charges.
These are the locations we will not deliver to:
GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al Bahia, Al Khatam, Al Khanza, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51*******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot, Sir Baniyas, Guwaifath, Das Island, Musaffah-ICAD City 2, Al Wagan, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp).
Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction or to all security controlled zones and defense areas.
As an alternative arrangement, these shipments can be held at a location in Abu Dhabi for the consignee’s collection.
Non-delivery areas in Al Ain/Ajman/Umm Al Quwain/Fujairah/Ras Al Khaimah vicinity:
Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp), Adan, Al Jeer, Shamm, Khath, Burairath, Siji Al Hail (Crushers/dusan site), Shahma residential area (Dhaid)
We do not make international deliveries at this time. However, we can deliver your order to a freight forwarder of your choosing. It is the customer’s responsibility to hire a freight forwarder and pay all overseas shipping fees directly to the freight forwarding company.
DELIVERY TIME FRAMES
Delivery times can vary based on what you order and where it is being delivered to. If you have questions about the availability of any product or need an estimate for delivery, please call our Sales department at 045480805
Once an order is processed, we will call and give you an approximate delivery time frame. In stock items are usually delivered within 3-5 Working Days from when the order was placed. We will continue to update you on the order as it progresses. Delivery time frames are an estimate – actual delivery may occur earlier or later than scheduled due to the nature of long-distance, nationwide furniture delivery and unforeseen events. Five Star Home Furniture LLC. is unable to offer compensation for deliveries that do not occur exactly as scheduled.
Please follow these procedures to ensure a smooth delivery:
• Allow for at least 1-2 hour before and after the scheduled delivery time for unforeseen circumstances that would cause the delivery to occur earlier or later than scheduled. Allow more time for remote areas or area/times of day that are subject to heavy traffic.
• Designate a friend or family member to serve as a “back-up” to accept and inspect the delivery on your behalf; make sure they understand what to do when the order arrives.
• Clear all pathways to the room in which you would like the items to be delivered, and measure all doors and pathways to ensure your order fits into your home.
• Five Star Home Furniture LLC. requires that you completely inspect the merchandise thoroughly prior to the delivery companies’ departure. Inspect the top, bottom, left, right, front, back, interior, exterior, and all moving parts, including, but not limited to drawers, doors, and reclining mechanisms. You are required, as well, to inspect the assembly provided by our delivery partner.
• Take pictures of items that arrive with damage or manufacturer defect, as digital images are often required by the manufacturer.
• Always measure the space you plan on placing your new furniture to make sure it will fit prior to placing an order.
• If an item does not fit in customers home and needs to be returned, a customer will be charged Shipping fee as well as round trip actual shipping fees incurred by Five Star Home Furniture. If multiple delivery attempts are made, the customer will be responsible for all delivery costs after the initial attempt. If we are unable to reach you to set up your delivery for a period of 30 calendar days or more, Five Star Home Furniture LLC. reserves the right to treat the order as a return. You will be refunded using the address and payment information last supplied to us.
To cancel an order, a customer must call or email Five Star Home Furniture. Please send us a cancellation request via email or by calling Courier Delivery with in 24 hours: If you have any questions about delivery process please call our trained specialists at 045480805. Requests for cancellation are not complete until they are confirmed by Five Star Home Furniture LLC. After Cancellation payment will be transferred to customer after 24 hours and bank charges will be deducted from the payment. If any customer cancel any order after 24 hours from confirmation of order there will be no cashback or return of payment. And most importantly there is no cash back on customized orders.
Five Star Home Furniture LLC. Free Shipping offer is based on the customer keeping the order. Customers canceling their order are required to pay the original and return shipping costs even if the order qualified for Free Shipping. All shipping charges are non-refundable. All associated cancellation fees will be deducted from your refund.
Five Star Home Furniture LLC. makes every feasible effort to make sure that your order arrives to you in perfect condition the first time. However, despite taking extreme precautions protecting the furniture, and only working with premium and vetted delivery agents, damages may occur on rare occasions. You can claim your damage within 3 working days and we can solve the damage. For customized products there is no any return of product there will be only repair.
All damage or improper assembly must be reported at the time of delivery or within 3 days and notated on the Delivery Note/Invoice, or Five Star Home Furniture LLC. will not be responsible for remedy, restoration, or replacement. If a product is found to have damage, and damage is noted on the delivery receipt; we will send the necessary parts and correct the problem at our expense. Remedies may include, but not limited to repair by a professional furniture repair technician, all at no cost to the customer.
For Small Parcel Delivery (3rrd party Courier):
Retain all packaging and report the damage to Five Star Home Furniture LLC. immediately. We will require photos of both the packaging and the damaged item.
For 3rd party Carrier Delivery:
Deliveries via this service will not be completed unless someone is present who can sign and accept the delivery. If there is visible damage to any of your items, refuse only what is damaged, and you must notate the Delivery receipt that the driver asks you to sign.
All shipments are insured against damage. When your order arrives, please take the time to ensure the paperwork is accurate and that the correct items and/or number of cartons have been delivered. Please also inspect the packaging and the package contents for any shipping damage. Any damage caused from shipping must be noted on the delivery receipt or the insurance cannot be claimed. If there is a partial damage or shortage to an order, accept the good items and list damages and or shortages on the delivery receipt.
If the order shows or develops a manufacturer defect after delivery and within the manufacturer’s warranty period, please contact Five Star Home Furniture LLC. for assistance.
If we request information, such as pictures, serial numbers, or repair quotes, and do not receive a response from you for 5 consecutive calendar days, it is assumed that you are keeping the order in its current condition and no further remedies will be offered.
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it within 3 days of delivery. Returned items must be new and in unused condition. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding, mattresses, and linens are also non-refundable and cannot be exchanged. Returns are only accepted in their original condition. Once an item has been assembled it is no longer returnable unless written exemption was provided by Five Star Home Furniture LLC.
• Finishes and colors online may not accurately represent the true color or pattern. Customer accepts liability for their purchase. If customer received delivery of an item(s) with a finish, color or texture that varies from what you saw on the Five Star Home Furniture LLC. website, or any website other than Five Star Home Furniture LLC., at a physical furniture store, or recommendations you received from a Five Star Home Furniture LLC. sales representative.
• The customer is responsible for reviewing the order confirmation details sent to them, and notify Five Star Home Furniture LLC. within 24-hours if you did not receive the order confirmation email, and contacting us regarding any errors or inaccuracies so that Five Star Home Funiture LLC. may revise the order details to reflect the correct information.
• Before ordering, always measure the space you plan on placing your new furniture in to make sure that it will fit. If purchased item(s) cannot fit into the home or room, and need to be returned, the order will not be cancelled.
• Errors on Our Site: We try to be as accurate as possible. However, we do not warrant that product descriptions or another site content are accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Rarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best efforts. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Five Star Home Furniture LLC. reserves the right to make changes to our site, policies, Service Terms, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
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